Delivering Happiness… — Tony Hsieh

It is always nice to meet with people who brim with energy and passion. It is in this cocktail of effort and meaning that life can become a lot of fun.

Tony Hsieh recently visited Google to talk about his new book: Delivering Happiness. Hsieh is an entrepreneur, a venture-capitalist and salesman, now trying his hand at writing a book. Having read through the first few chapters, I’d say that he has done it well. The book is a well-paced, interesting read. Below are some of the things that I carried back from the talk and my reading:

  • If you strongly believe in something and have done your due diligence in researching its pros and cons, it may be worth sticking to it even if it is against the norm.
    For Tony Hsieh, that thing was the culture at Zappos. They founded a company where people are paid to leave, customers are provided with a 365-day return guarantee on shoes/apparel that they buy, employees are encouraged to have long conversations with customers (in direct contrast with the philosophy of resolving stuff and getting off the phone as quickly as possible). Tony said that this culture was to promote passion (in employees) and strong relations (with customers).
  • Mission and Core Values matter. A lot!
    The first company that Tony helped find (LinkExchange) sold for $265 million in 1998. In their quick growth, however, they had lost track of keeping alive passion and commitment to the company’s mission. Tony writes about waking up and not wanting to go to the office. The fact that even in the presence of a lot of financial success, if one struggles to find reason and fun in what they do, it becomes dull. Clearly, our choices should strongly correlate with our values.
  • Happiness…
    Why do you want a job? To make money? Why do you want to make money? To buy a big house? Why… (you get the idea)
    “When you talk about you doing something, ask why. Keep asking the why…” , said Tony “and it is likely that you will end up with the eventual goal of being happy.” Hsieh cited some recent research in the field of happiness, including Flow, which we have talked about earlier in this blog. He encouraged the audience to think about getting to happiness directly than through the winding routes that our lives often tend to take.

P.S. — Thank you to all my friends who stop by at A Speck in the Cosmos.

Life can keep one as busy as one wants to be, but few things are as soothing as writing! I hope that experiences — both good and not-so-good — inspire more passion through this blog.


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